“The software is damaged, or the Configuration file is missing.”

If you receive this error Newton is not loading your machine’s configuration file.

Reference:

• Section 3.1 – Reconfiguring the Software (Page 13)

• Section 8.3 – Common Messages and Error Prompts (Page 108)

Source: Newton Universal Software User Manual – March 2022

       Locate Your Configuration File

Find the file named:

[Machine Serial Number] Newton mc.zip

This file is typically:

• On the original USB drive provided with your machine
  or

• A replacement file sent by TestResources

Do not unzip the file.

     Load the Configuration File

1. Close Newton completely.

2. Click the Search bar on your Windows taskbar.

3. Type:

   Newton Configuration

4. Open the Newton Configuration application.

5. Click the folder icon.

6. Browse to your USB drive (or the location of the file provided by TestResources).

7. Select:

   [Machine Serial Number] Newton mc.zip

8. Click OK.

9. Confirm the message:

   “Configuration was successful.”

     Restart Newton

• Open Newton.

• Log in.

• Confirm the error no longer appears.

     If the Error Persists

Please send:

• A screenshot of the error

• A screenshot of the Newton Configuration window0

• The exact name of the .mc.zip file being used

• Any information on recent changes done to the system or computer.

Once received we will review the information and advise on next steps.